SERVICE DELIVERY

I RENTED A TENT, CHAIRS TABLES AND ACCESSORIES AT APPETIT FOR MY SONS WEDDING THAT WAS TO TAKE PLACE ON 30 NOVEMBER 2014. THEY REQUESTED MY ADDRESS FOR DELIVERY AND WE AGREED THAT THE ITEMS WILL BE DELIVERED ON SATURDAY 29TH NOVEMBER AT 12H00. I WAITED FOR THEM AND THEY NEVER TURNED UP. I HAD A TERRIBLE WEDDING CEREMONY BECAUSE IT WAS LATE FOR ME TO GET THE SAME ITEMS FROM ANYWHERE AT THE TIME. ON MONDAY 01 DECEMBER 2014 WHEN I APPROACHED THEM THEY TOLD ME THAT THEY HAD CALLED ME ON MY CELPHONE AND I DID NOT ANSWER SO THEY STOPPED THE DELIVERY. THERE IS NOWHERE IN OUR AGREEMENT THAT THEY WOULD FIRST CALL ME BEFORE DELVERY. I WAS AT HOME THE WHOLE TIME PREPARING FOR THE WEDDING AND WAITING FOR THEIR DELIVERY. YOU CAN IMAGINE HOW DISSAPPOINTED EVERYBODY AT THE WEDDING WAS. TO ADD TO THE PAIN APPETIT MANAGEMENT DECLINED TO REFUND ME CLAIMING THAT THEIR RULE IS THAT IF A DELIVERY IS HAMPERED BY THE CUSTOMER NO REFUND IS PROCESSED. I HAVE LOST R4000 FOR NON DELIVERY YET ON THEIR CONTRACT THEY SAY YOU FORFEIT A DEPOSIT. IN MY CASE I PAID IN FULL.