Bad service

We booked the hotel on the 15th January 2022. We specifically wrote we wanted a room with light colours.

We arrived today a month later and we get a dark wooden room with dark features . Nandipha comes and says ooh sorry

No intention to assist us with a different room as she says the rooms are all fully booked.

The manager comes and says she doesn’t want to blame anyone but there is a email thread and we were very clear.

We had the worst hotel experience till date. How do you invite a simple request about colours? We ask for light you give us dark colours and you not even remorseful?