APM Worst bus company ever

This bus must be stopped from transporting people, it treats people like trash. I booked a ticket for 20:00 on the 11/12/2023 it's now the 12th 06:00 no bus the whole raining and freezing night i've be exposed to the dangers of park station with my kids. Why is this bus allowed to sell their tickets online and in computicket if this is how it going to treat people, it has no respect at all for their customers. I went and read their reviews and it's been doing this to people but nothing is being done. It's now doing this to unsuspecting passengers, why nothing is being done? All their contacts are not working. They don't value their customers and they are doing is inhumane and cruel.