SM
Shamit M

1 reviews | Active since Jan 2021

04 Feb 2021, 08:21

************* Apex motor warranty through Talksure

Ive bought this insurance through Talksure well over 3 years ago and have paid the premiums diligently and when the time came to claim for a faulty gearbox. I am yet to receive the funds to the mechanic after it was only approved weeks ago. They expect you to follow process, ask repeatedly and when eventually approved do not follow through with their commitments. I have subsequently cancelled and still awaiting for the gerabox funds to be paid to the mechanic who has gone out his way to follow their stringent processes.

If you ever receive a phone call from Talksure offering APex motor warranty don't take it there are far better reputable companies that will not let you down.

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Replies (2)
Apex Motor Warranty
Apex Motor Warranty 's reply04 Feb 2021, 09:14
Official
Dear Shamit

Thank you for reaching out to us.

We are sad to hear of your recent experience as this is certainly not the service levels we aspire to. Our customer support team will reach out to you shortly with feedback on the claim.

Regards
Apex team
Apex Motor Warranty
Apex Motor Warranty 's reply05 Feb 2021, 12:00
Official
Dear Shamit

Thank you for discussing your query with us, as confirmed with you the Repairing Dealer had not submitted the invoice to the Insurer for the repairs undertaken and therefore payment of the authorized amount was not processed. 
 
The invoice has subsequently been received for further processing.
 
We trust that we have been of assistance to you.

Regards
Apex team