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Ntokozo N
1 reviews | Active since May 2022
10 May 2022, 08:05
UNHAPPY CLIENT
Poor service I even regret joining this company, they don't process claims but are quick to send you smiles about missed payments and arranging debit orders but when it comes to responding...they don't respond, my car has been sitting at the workshop for 2 months now, nothing from their side...just disgusting service if there's any service...
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Replies (3)0
Replies (3)
Apex Motor Warranty 's replyOfficial
10 May 2022, 09:59Dear Ntokozo
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsApex team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsApex team
Apex Motor Warranty 's reply10 May 2022, 09:59
Official
Dear Ntokozo
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsApex team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
RegardsApex team
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Ntokozo N's updateReviewer Update
11 May 2022, 08:42I have not had the call you said your customer care would give me, and I'm stuck, you guys are taking peoples money and not giving services, how do you explain a car having to sit at some workshop for two months and you guys aren't responding to either emails or calls, your number simple doesn't go through but you're saying it's the number to call...
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Ntokozo N's update11 May 2022, 08:42
Reviewer Update
I have not had the call you said your customer care would give me, and I'm stuck, you guys are taking peoples money and not giving services, how do you explain a car having to sit at some workshop for two months and you guys aren't responding to either emails or calls, your number simple doesn't go through but you're saying it's the number to call...
Apex Motor Warranty 's replyOfficial
11 May 2022, 12:17Dear Ntokozo
Thank you for reaching out to us.
We apologize for any inconvenience caused. We have contacted Insure Africa the claims department and they have requested a completed dealer application form with the authorization that was given already on the 25/04/2022 to the repair center.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
We can be reached at *** or contact us directly one ***Mon – Fri, 8am to 5pm.
Regards, Apex Team
Thank you for reaching out to us.
We apologize for any inconvenience caused. We have contacted Insure Africa the claims department and they have requested a completed dealer application form with the authorization that was given already on the 25/04/2022 to the repair center.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
We can be reached at *** or contact us directly one ***Mon – Fri, 8am to 5pm.
Regards, Apex Team
Apex Motor Warranty 's reply11 May 2022, 12:17
Official
Dear Ntokozo
Thank you for reaching out to us.
We apologize for any inconvenience caused. We have contacted Insure Africa the claims department and they have requested a completed dealer application form with the authorization that was given already on the 25/04/2022 to the repair center.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
We can be reached at *** or contact us directly one ***Mon – Fri, 8am to 5pm.
Regards, Apex Team
Thank you for reaching out to us.
We apologize for any inconvenience caused. We have contacted Insure Africa the claims department and they have requested a completed dealer application form with the authorization that was given already on the 25/04/2022 to the repair center.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries you may have.
We can be reached at *** or contact us directly one ***Mon – Fri, 8am to 5pm.
Regards, Apex Team