pC
pumelele C
1 reviews | Active since Sept 2010
23 Dec 2020, 10:59
****ty dis-service for Apex or is it Insureafrica
Am very disgusted with the poor service am getting with Apex. my car broke down and now they need to change my engine and they not assist me. the car was taken to a warehouse and its been 3 weeks. i have called them and now they are giving excuses . i use my airtime and have already spent fortunes to call they to get my car fix. my husband spoke to Jerry last Thursday and he promised to get it sorted and care the warehouse to authorise the claim but now this morning we spoke to the same guy who transfered to Allen who is also supposedly will call me , which i doubt. As so ****ed as i have never received such ****ty customer experience in my life. These guys needs to be exposed and will definately not recommend them to anyone.
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Replies (7)0
Replies (7)
Apex Motor Warranty 's replyOfficial
23 Dec 2020, 11:28Dear Pumelele
Thank you for reaching out to us.
We are sad to hear that you feel this way. The Insurer has confirmed that your claim is as a result of Overheating and which is an exclusion on the policy. The Insurer has since requested a failure report on the Overheating and the latest service invoice from the repairing dealer in order to further assess the claim; regrettably this has not been received and a follow up by email has been made to the repairer.
Our records reflect that your policy documents were issued to you by Mobilink and which fully sets out all benefits and applicable terms of the cover.
We note that the Apex Mechanical warranty is an insurance policy and benefits are stated with specific insured amounts and subject to terms and conditions. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. You are always welcome to contact our customer care line if you require any clarification.
Regards
Apex team
Thank you for reaching out to us.
We are sad to hear that you feel this way. The Insurer has confirmed that your claim is as a result of Overheating and which is an exclusion on the policy. The Insurer has since requested a failure report on the Overheating and the latest service invoice from the repairing dealer in order to further assess the claim; regrettably this has not been received and a follow up by email has been made to the repairer.
Our records reflect that your policy documents were issued to you by Mobilink and which fully sets out all benefits and applicable terms of the cover.
We note that the Apex Mechanical warranty is an insurance policy and benefits are stated with specific insured amounts and subject to terms and conditions. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. You are always welcome to contact our customer care line if you require any clarification.
Regards
Apex team
Apex Motor Warranty 's reply23 Dec 2020, 11:28
Official
Dear Pumelele
Thank you for reaching out to us.
We are sad to hear that you feel this way. The Insurer has confirmed that your claim is as a result of Overheating and which is an exclusion on the policy. The Insurer has since requested a failure report on the Overheating and the latest service invoice from the repairing dealer in order to further assess the claim; regrettably this has not been received and a follow up by email has been made to the repairer.
Our records reflect that your policy documents were issued to you by Mobilink and which fully sets out all benefits and applicable terms of the cover.
We note that the Apex Mechanical warranty is an insurance policy and benefits are stated with specific insured amounts and subject to terms and conditions. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. You are always welcome to contact our customer care line if you require any clarification.
Regards
Apex team
Thank you for reaching out to us.
We are sad to hear that you feel this way. The Insurer has confirmed that your claim is as a result of Overheating and which is an exclusion on the policy. The Insurer has since requested a failure report on the Overheating and the latest service invoice from the repairing dealer in order to further assess the claim; regrettably this has not been received and a follow up by email has been made to the repairer.
Our records reflect that your policy documents were issued to you by Mobilink and which fully sets out all benefits and applicable terms of the cover.
We note that the Apex Mechanical warranty is an insurance policy and benefits are stated with specific insured amounts and subject to terms and conditions. All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. You are always welcome to contact our customer care line if you require any clarification.
Regards
Apex team
pC
pumelele C's updateReviewer Update
23 Dec 2020, 13:10I have went from very disgusted to appalled, actually both are just an understatement I have been speaking to different people who are saying different things. Like the lady from talksure advised that they guys from autowise are requesting a service statement and when I speak to autowise they advised that they sent everything. Like am trying figure out who is fooling who here as Allen from insureafrica advise me that he copied me on all the emails but funny am not getting non of those emails. I dont know what kind of service is this. I just want my car fixed as I wanted a warranty that covers an engine and my engine is down so I want it fixed. Like who even sends policy documents via an sms without even confirming if I gof it or not . I have phones so many times this year I doubt I even got the document. They said they will get me a call recording and am still waiting . If I have to write the entire day , week, month, year to get assistance I will do so ....n***x
pC
pumelele C's update23 Dec 2020, 13:10
Reviewer Update
I have went from very disgusted to appalled, actually both are just an understatement I have been speaking to different people who are saying different things. Like the lady from talksure advised that they guys from autowise are requesting a service statement and when I speak to autowise they advised that they sent everything. Like am trying figure out who is fooling who here as Allen from insureafrica advise me that he copied me on all the emails but funny am not getting non of those emails. I dont know what kind of service is this. I just want my car fixed as I wanted a warranty that covers an engine and my engine is down so I want it fixed. Like who even sends policy documents via an sms without even confirming if I gof it or not . I have phones so many times this year I doubt I even got the document. They said they will get me a call recording and am still waiting . If I have to write the entire day , week, month, year to get assistance I will do so ....n***x
Apex Motor Warranty 's replyOfficial
04 Jan 2021, 09:31Dear Pumelele
Kindly note that the Insurer has confirmed that they still await the report that pinpoints what caused the vehicle to overheat. They have written to the Repairer with you copied on the email and they have also spoken to the Repairer however they are yet to receive the failure report. In lieu of this information outstanding, the claim remains pending.
We also further state that you were informed during application that the policy documents will be issued to you by mobilink and we confirm that were no objections raised by you for same nor have we received an enquiry from yourself regarding your policy documents.
We will continue to endeavor to obtain the outstanding information from the Repairer and we encourage you to engage with them as well so that the matter can be resolved soonest.
Regards
Apex team
Kindly note that the Insurer has confirmed that they still await the report that pinpoints what caused the vehicle to overheat. They have written to the Repairer with you copied on the email and they have also spoken to the Repairer however they are yet to receive the failure report. In lieu of this information outstanding, the claim remains pending.
We also further state that you were informed during application that the policy documents will be issued to you by mobilink and we confirm that were no objections raised by you for same nor have we received an enquiry from yourself regarding your policy documents.
We will continue to endeavor to obtain the outstanding information from the Repairer and we encourage you to engage with them as well so that the matter can be resolved soonest.
Regards
Apex team
Apex Motor Warranty 's reply04 Jan 2021, 09:31
Official
Dear Pumelele
Kindly note that the Insurer has confirmed that they still await the report that pinpoints what caused the vehicle to overheat. They have written to the Repairer with you copied on the email and they have also spoken to the Repairer however they are yet to receive the failure report. In lieu of this information outstanding, the claim remains pending.
We also further state that you were informed during application that the policy documents will be issued to you by mobilink and we confirm that were no objections raised by you for same nor have we received an enquiry from yourself regarding your policy documents.
We will continue to endeavor to obtain the outstanding information from the Repairer and we encourage you to engage with them as well so that the matter can be resolved soonest.
Regards
Apex team
Kindly note that the Insurer has confirmed that they still await the report that pinpoints what caused the vehicle to overheat. They have written to the Repairer with you copied on the email and they have also spoken to the Repairer however they are yet to receive the failure report. In lieu of this information outstanding, the claim remains pending.
We also further state that you were informed during application that the policy documents will be issued to you by mobilink and we confirm that were no objections raised by you for same nor have we received an enquiry from yourself regarding your policy documents.
We will continue to endeavor to obtain the outstanding information from the Repairer and we encourage you to engage with them as well so that the matter can be resolved soonest.
Regards
Apex team
pC
pumelele C's updateReviewer Update
03 Feb 2021, 12:412 months later and still no assistance regarding my car. Excuses after excuses. The repairer has send you the report and i dont understand how in the world would they know what caused the overheating the caused the engine to fail. All I know is that am covered for engine failure and it failed so i need to car fixed. Am now told that i need to get invoices from the service but the service book there.
When i signed up no one told me i needed to keep the invoices and its now my duty get them . I have requested for a phone recording for thee day i took up the service. They mentioned that my cover documents were sent via an sms,like who does that? But when i called talksure and spoke to Justin on Clint they mentioned that they will never send me document via sms but rather email which until today have not received . I gets its about time i contact the ombudman as i am really tired. I should be worried about my health and here i am worried about my car which i thought when i took up the cover would be piece of mind.
Cann someone senior call me and fix this mess before i take further step.
NB!!! I have already gotten hold of some of your customers who are willing to fight this with me and in such a pendamic, as a company you should be worried
Disgusted
Pumi
When i signed up no one told me i needed to keep the invoices and its now my duty get them . I have requested for a phone recording for thee day i took up the service. They mentioned that my cover documents were sent via an sms,like who does that? But when i called talksure and spoke to Justin on Clint they mentioned that they will never send me document via sms but rather email which until today have not received . I gets its about time i contact the ombudman as i am really tired. I should be worried about my health and here i am worried about my car which i thought when i took up the cover would be piece of mind.
Cann someone senior call me and fix this mess before i take further step.
NB!!! I have already gotten hold of some of your customers who are willing to fight this with me and in such a pendamic, as a company you should be worried
Disgusted
Pumi
pC
pumelele C's update03 Feb 2021, 12:41
Reviewer Update
2 months later and still no assistance regarding my car. Excuses after excuses. The repairer has send you the report and i dont understand how in the world would they know what caused the overheating the caused the engine to fail. All I know is that am covered for engine failure and it failed so i need to car fixed. Am now told that i need to get invoices from the service but the service book there.
When i signed up no one told me i needed to keep the invoices and its now my duty get them . I have requested for a phone recording for thee day i took up the service. They mentioned that my cover documents were sent via an sms,like who does that? But when i called talksure and spoke to Justin on Clint they mentioned that they will never send me document via sms but rather email which until today have not received . I gets its about time i contact the ombudman as i am really tired. I should be worried about my health and here i am worried about my car which i thought when i took up the cover would be piece of mind.
Cann someone senior call me and fix this mess before i take further step.
NB!!! I have already gotten hold of some of your customers who are willing to fight this with me and in such a pendamic, as a company you should be worried
Disgusted
Pumi
When i signed up no one told me i needed to keep the invoices and its now my duty get them . I have requested for a phone recording for thee day i took up the service. They mentioned that my cover documents were sent via an sms,like who does that? But when i called talksure and spoke to Justin on Clint they mentioned that they will never send me document via sms but rather email which until today have not received . I gets its about time i contact the ombudman as i am really tired. I should be worried about my health and here i am worried about my car which i thought when i took up the cover would be piece of mind.
Cann someone senior call me and fix this mess before i take further step.
NB!!! I have already gotten hold of some of your customers who are willing to fight this with me and in such a pendamic, as a company you should be worried
Disgusted
Pumi
Apex Motor Warranty 's replyOfficial
03 Feb 2021, 15:02Dear Pumelele
Thank you for reaching out to us.
All of the relevant information is contained in your policy documents, the policy wording fully sets out the applicable terms and conditions of the cover.
The policy wording in plain language expressly mentions the following:
Where do I need to service my vehicle and, do I have to submit these invoices?
• You do not need to submit your service invoices; however, copies of all invoices are to be kept as in the event of
a claim, these will be requested.
4. ITEMS NOT COVERED BY THIS WARRANTY
• Overheating and any damage caused as a result of overheating.
We further confirm that your policy documents were issued to you by mobilink, this is a text message sent to your mobile number that contains a URL link to the policy documents. Once you click onto the link, you are automatically directed to the policy documents without requiring any further navigation from yourself; you are then also presented with the opportunity of saving the document to your device.
Our customer support team will engage with the Insurer regarding the matter and thereafter reach out to you.
Regards
Apex team
Thank you for reaching out to us.
All of the relevant information is contained in your policy documents, the policy wording fully sets out the applicable terms and conditions of the cover.
The policy wording in plain language expressly mentions the following:
Where do I need to service my vehicle and, do I have to submit these invoices?
• You do not need to submit your service invoices; however, copies of all invoices are to be kept as in the event of
a claim, these will be requested.
4. ITEMS NOT COVERED BY THIS WARRANTY
• Overheating and any damage caused as a result of overheating.
We further confirm that your policy documents were issued to you by mobilink, this is a text message sent to your mobile number that contains a URL link to the policy documents. Once you click onto the link, you are automatically directed to the policy documents without requiring any further navigation from yourself; you are then also presented with the opportunity of saving the document to your device.
Our customer support team will engage with the Insurer regarding the matter and thereafter reach out to you.
Regards
Apex team
Apex Motor Warranty 's reply03 Feb 2021, 15:02
Official
Dear Pumelele
Thank you for reaching out to us.
All of the relevant information is contained in your policy documents, the policy wording fully sets out the applicable terms and conditions of the cover.
The policy wording in plain language expressly mentions the following:
Where do I need to service my vehicle and, do I have to submit these invoices?
• You do not need to submit your service invoices; however, copies of all invoices are to be kept as in the event of
a claim, these will be requested.
4. ITEMS NOT COVERED BY THIS WARRANTY
• Overheating and any damage caused as a result of overheating.
We further confirm that your policy documents were issued to you by mobilink, this is a text message sent to your mobile number that contains a URL link to the policy documents. Once you click onto the link, you are automatically directed to the policy documents without requiring any further navigation from yourself; you are then also presented with the opportunity of saving the document to your device.
Our customer support team will engage with the Insurer regarding the matter and thereafter reach out to you.
Regards
Apex team
Thank you for reaching out to us.
All of the relevant information is contained in your policy documents, the policy wording fully sets out the applicable terms and conditions of the cover.
The policy wording in plain language expressly mentions the following:
Where do I need to service my vehicle and, do I have to submit these invoices?
• You do not need to submit your service invoices; however, copies of all invoices are to be kept as in the event of
a claim, these will be requested.
4. ITEMS NOT COVERED BY THIS WARRANTY
• Overheating and any damage caused as a result of overheating.
We further confirm that your policy documents were issued to you by mobilink, this is a text message sent to your mobile number that contains a URL link to the policy documents. Once you click onto the link, you are automatically directed to the policy documents without requiring any further navigation from yourself; you are then also presented with the opportunity of saving the document to your device.
Our customer support team will engage with the Insurer regarding the matter and thereafter reach out to you.
Regards
Apex team
pC
pumelele C's updateReviewer Update
03 Feb 2021, 15:44Its so sad that am either dealing with pathogical ***** or just plain ****. Did you find the call recording where i agreed that i accept the documents will be sent via mobilink as i have never seen it since i have changed phones a couple of times this year. The guy i spoke to advised that the is way an important document like a contract can be sent via sms . It is always sent via email.
Please advise what do i do now as the repairer is advising that they did send yoh tge report and it shouldnt be my duty to call your repairer as they are now calling to and asking qhat should they do with the car as it cant be there for ever. The fact that the car is now in pieces ? What happens.
Please just fix these and stop for once making excuse to pay. I pay my policy every month without fail and the nerve of still debiting my account while you fail to assist . This will not end until this sorted .if it means getting more people you have ****med and we approach Mzansi magic's Skhipha files or Carte Blanche . And rest assured it can be arranged,am sure you guys already know where I work and we are always ready
Please advise what do i do now as the repairer is advising that they did send yoh tge report and it shouldnt be my duty to call your repairer as they are now calling to and asking qhat should they do with the car as it cant be there for ever. The fact that the car is now in pieces ? What happens.
Please just fix these and stop for once making excuse to pay. I pay my policy every month without fail and the nerve of still debiting my account while you fail to assist . This will not end until this sorted .if it means getting more people you have ****med and we approach Mzansi magic's Skhipha files or Carte Blanche . And rest assured it can be arranged,am sure you guys already know where I work and we are always ready
pC
pumelele C's update03 Feb 2021, 15:44
Reviewer Update
Its so sad that am either dealing with pathogical ***** or just plain ****. Did you find the call recording where i agreed that i accept the documents will be sent via mobilink as i have never seen it since i have changed phones a couple of times this year. The guy i spoke to advised that the is way an important document like a contract can be sent via sms . It is always sent via email.
Please advise what do i do now as the repairer is advising that they did send yoh tge report and it shouldnt be my duty to call your repairer as they are now calling to and asking qhat should they do with the car as it cant be there for ever. The fact that the car is now in pieces ? What happens.
Please just fix these and stop for once making excuse to pay. I pay my policy every month without fail and the nerve of still debiting my account while you fail to assist . This will not end until this sorted .if it means getting more people you have ****med and we approach Mzansi magic's Skhipha files or Carte Blanche . And rest assured it can be arranged,am sure you guys already know where I work and we are always ready
Please advise what do i do now as the repairer is advising that they did send yoh tge report and it shouldnt be my duty to call your repairer as they are now calling to and asking qhat should they do with the car as it cant be there for ever. The fact that the car is now in pieces ? What happens.
Please just fix these and stop for once making excuse to pay. I pay my policy every month without fail and the nerve of still debiting my account while you fail to assist . This will not end until this sorted .if it means getting more people you have ****med and we approach Mzansi magic's Skhipha files or Carte Blanche . And rest assured it can be arranged,am sure you guys already know where I work and we are always ready
Apex Motor Warranty 's replyOfficial
04 Feb 2021, 09:04Dear Pumelele
Kindly note that the application call recordings have been emailed to you on 13-01-2021. You may listen to the recordings and pay particular attention to where you were informed on the method in which your policy documents will be issued to you; additionally, we have reviewed our records and can confirm that we have not received any enquiry from yourself with regards to non-receipt of your policy documents and we record that had you done so, we would have gladly reissued them to you.
We further note that we have received correspondence from the Insurer that your claim has been finalized and correspondence has being issued to you this morning. Should you be unhappy with the assessment or decision then you are at perfect liberty to approach the offices of the Ombudsman, contact details for which is provided on page 2 of the letter issued to you this morning.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Apex team
Kindly note that the application call recordings have been emailed to you on 13-01-2021. You may listen to the recordings and pay particular attention to where you were informed on the method in which your policy documents will be issued to you; additionally, we have reviewed our records and can confirm that we have not received any enquiry from yourself with regards to non-receipt of your policy documents and we record that had you done so, we would have gladly reissued them to you.
We further note that we have received correspondence from the Insurer that your claim has been finalized and correspondence has being issued to you this morning. Should you be unhappy with the assessment or decision then you are at perfect liberty to approach the offices of the Ombudsman, contact details for which is provided on page 2 of the letter issued to you this morning.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Apex team
Apex Motor Warranty 's reply04 Feb 2021, 09:04
Official
Dear Pumelele
Kindly note that the application call recordings have been emailed to you on 13-01-2021. You may listen to the recordings and pay particular attention to where you were informed on the method in which your policy documents will be issued to you; additionally, we have reviewed our records and can confirm that we have not received any enquiry from yourself with regards to non-receipt of your policy documents and we record that had you done so, we would have gladly reissued them to you.
We further note that we have received correspondence from the Insurer that your claim has been finalized and correspondence has being issued to you this morning. Should you be unhappy with the assessment or decision then you are at perfect liberty to approach the offices of the Ombudsman, contact details for which is provided on page 2 of the letter issued to you this morning.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Apex team
Kindly note that the application call recordings have been emailed to you on 13-01-2021. You may listen to the recordings and pay particular attention to where you were informed on the method in which your policy documents will be issued to you; additionally, we have reviewed our records and can confirm that we have not received any enquiry from yourself with regards to non-receipt of your policy documents and we record that had you done so, we would have gladly reissued them to you.
We further note that we have received correspondence from the Insurer that your claim has been finalized and correspondence has being issued to you this morning. Should you be unhappy with the assessment or decision then you are at perfect liberty to approach the offices of the Ombudsman, contact details for which is provided on page 2 of the letter issued to you this morning.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Apex team