1 reviews | Active since Dec 2019
Terrible experience during my claim
I am experiencing a problem with Apex Motor warranty refusing to pay for my vehicle, the turbocharger assembly has failed this after inspection it was discovered that I has cause some other damages in the engine. The claim was forwarded to claims department of which it is a two in one Claim, being the Turbo and the Engine. Claus being the national claims manager is stating that they can only pay for the turbo which is the lesser qoute than the engine. According to the policy schedule it state that in the even of the two in one Claim they pay for the higher quote, in my case being the Engine.
I am sitting without the car for the past 4 weeks now with no solid explanation as to why can't they pay for my engine.
This matter is really frustrating because of all the excuses they are making to avoid paying for my engine. Claus being the national claims manager is taking me back and forth with the series of emails but with no good outcome. He is not worried about my situation but only to avoid the claim as much as he can.
Thank you for reaching out to us.
We confirm that we are in receipt of your complaint and acknowledge that the matter is currently being investigated the Claims Administrator; a response will be issued to you by email in due course.
We would like to thank you for your patience whilst we attend to your complaint.
Regards
Apex team
Thank you for reaching out to us.
We confirm that we are in receipt of your complaint and acknowledge that the matter is currently being investigated the Claims Administrator; a response will be issued to you by email in due course.
We would like to thank you for your patience whilst we attend to your complaint.
Regards
Apex team
We have engaged with the Claims Administrator wherein they have confirmed that your Engine had sustained damage as a result of your Turbo failing first.
We further record that a response has been issued to you by email and which sets out that the Warranty does not cover resultant damage. Had your Turbo not failed, you would not have had damage to your engine. The Turbo failure is listed as a separate component and failure as such, the initial cause of failure was your Turbo; despite this failure being due to wear and tear, you were not penalized with 50% of your benefit cover as per the Fair Wear and Tear clause but authorized for the full Stated Benefit amount for the Turbo.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Apex team
We have engaged with the Claims Administrator wherein they have confirmed that your Engine had sustained damage as a result of your Turbo failing first.
We further record that a response has been issued to you by email and which sets out that the Warranty does not cover resultant damage. Had your Turbo not failed, you would not have had damage to your engine. The Turbo failure is listed as a separate component and failure as such, the initial cause of failure was your Turbo; despite this failure being due to wear and tear, you were not penalized with 50% of your benefit cover as per the Fair Wear and Tear clause but authorized for the full Stated Benefit amount for the Turbo.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
Apex team