MS
Mohammed S
1 reviews | Active since Aug 2020
28 Aug 2020, 17:17
****py company finding excuses to not pay claims fully.
Company finds every excuse after excuse to not pay full claim. Conveniently using wear and tear clause to pay only half the insured amount claim.
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Replies (2)
Apex Motor Warranty 's replyOfficial
31 Aug 2020, 08:18Dear Mohammed
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance. They will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance. They will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Apex Motor Warranty 's reply31 Aug 2020, 08:18
Official
Dear Mohammed
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance. They will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance. They will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Apex Motor Warranty 's replyOfficial
01 Sept 2020, 12:53Dear Mohammed
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit
amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Talksure team
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit
amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Talksure team
Apex Motor Warranty 's reply01 Sept 2020, 12:53
Official
Dear Mohammed
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit
amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Talksure team
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit
amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Talksure team