Poor service delivery

I have been with Apex moter warranty since June 2021 and my review is about the ludicrous way they handle clients with Talk Sure who admister the policies.

I have recieved a SMS saying my policies have been canceld on the 03 January 2022 which I queried and was told by Kalego from Talk sure and Amanda from APEX Vehicle warranty who both confirmed my policies are in place and active but today the 04 January 2022 I get emails saying thw policies are canceld when you try get hold of them you get pushed from pillar to post and no one has answers but they have taken their premiums every month please can someone help me with this what do I do.