Eugene should go! I can't believe the lack of professionalism!!!

I've never come across this much low level of service. I pay every month however the company has treated me so poorly when I needed to claim to get my car out of Barons. I had to take a taxi back home because of my claim that was never processed. The worse part was the level of rudeness that I encountered from Eugene. I pay every month without skipping any installments and this is the kind of attitude I have to deal with. I literally broke down today feeling so helpless and nobody to help make things better as your company didn't process my claim. What an inconvenience caused, I want this matter taken seriously because this is not how as customer should feel. They don't even provide with a courtesy car and right now I can't even go to school as my car is still at Barons since my claim has not been approved. I strongly suggest that you close shop if you guys keep hiring people like Eugene with zero customer service.