DISGRACE, UNPROFFESIONSL, DO NOT SIGN UP FOR THIS UNLESS U LOOKING FOR DISSAPOINTMENT WHEN ITS TIME TO PAY

I reported a fault on my car, which seemingly had a cooling problem. Called Apex on Saturday, they said they will send a tow truck on Monday ( luckily the car was at home). they said the towtruck and ordered me to pay R75O for the extra kilos travelled, I asked them to send me an invoice, and that was an issue, they told me if i do not pay the driver must not load the car. (mind you an existing member), They send a driver all the way from East London to Peddie when the driver arrives at my place they tell him not to load the car coz I'm not paying (which is their fault because they did not send me any particulars)I said to them they must send me the invoice plus the account number and information of what I was paying for. They sent a screenshot of the account number (still have not received the invoice in mt emails). Brandon (the agent) told me that their clients don't ask for invoices, I told him that I want the invoice, I'm not interested in what other clients prefer. fast forward to this morning, I told them yestaerday that i am not happy about their level of unproffessionalism, I get a call from Meyers Beacon Bay, where they took the car, they told me that they have found the problem, they wanted a go-ahead if they should fix the problem. It will cost R4000. I asked them to call the warranty insurance. The lady at Meyers called a bit later saying Apex says they don't cover that. just like that. That was it, I did not get call from them, nothing, my question is, why did they take my acr there if they know they will not deliver, the money that i spent to tow the car, i should have used it to pay for my own mechanic. I thought they would send someone to inspoect the vehicle and tell me there and then that they will not fix it, rather than giving me high hopes. and leaving me hanging.