COMPLAINT

Good day

I just wanted to complain about the horrible/very bad service that I have

First of all I’m on one of the people who are insured with Apex motor warranty

On the 13th of April 2023 I took my car to King Williams Town Car service city because I was hearing the noise on my engine on the following day King Williams Car service city sent me the reports for the diagnosis to me and also to Apex motor waranty,since then I waited without a car waiting for Apex to respond to me or to King Williams Town car service city yesterday the 25th April 2023 I decided to call them and ask what’s the delay and there no reason not to check on my claim, they diagnosis detected two problems on the report and they say one of the problem is not covered and the second one is covered ,now they say I must submit more report but by the look of the report is Cleary that my water pump needs to be replaced and reason being stated there, this morning morning ive spoke to two different consultants in Apex motor warranty 1.Nicol and 2.Anthia they also said to me they won't be able to assist me further they are rejected my claim.

can you please hello Peter help me because I’m working and taking my kids to school with that car since I took a taxi several times this is inconveniencing me a lot, Those guys they keep on deducting R419.00 every 15th of each month

And also by the agreement or according to the policy the water pump replacement is there in the contract

I've got all the documents relating to this matter

Thank you

My contact details are: ***and ***