nS
neal S
1 reviews | Active since Mar 2009
10 Nov 2020, 10:12
All round bad service
Really poor service. No one answers the phone at customer services. The payouts are a joke, I had to fit most of the bill on two occasions. Companies like this should not exist. What a *******.
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Replies (2)
Apex Motor Warranty 's replyOfficial
10 Nov 2020, 10:34Dear Neal
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Apex Motor Warranty 's reply10 Nov 2020, 10:34
Official
Dear Neal
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Apex team
Apex Motor Warranty 's replyOfficial
10 Nov 2020, 16:12Dear Neal
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Apex team
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Apex team
Apex Motor Warranty 's reply10 Nov 2020, 16:12
Official
Dear Neal
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Apex team
Thank you for allowing us the opportunity to look into the matter.
We wish to confirm that the claim submitted for was as a result of mechanical failure due to wear and tear. As per your policy terms and conditions issued to you, mechanical failure as a result of wear and tear is covered to a maximum of 50% of the stated benefit amount or 50% of the quoted cost of repair, whichever is the lesser amount.
Our records reflect that the above clause was disclosed by us and agreed to by yourself during application and we further confirm that your policy documents inclusive of the relevant terms and conditions was issued to you for your perusal.
All members receive policy wording that advises them of their benefits as well as the terms and conditions of their policy. Members are always welcome to contact our customer care line if you require any clarification regarding your cover.
We regret that our response is unfavourable however we trust that you will find it to be in order.
Regards
Apex team