sad service and empty promises

on the night of the 22 Feb 2019 there was an attempted burglary at our complex in Florida, 2 guys pressed their panic buttons none stop but assistance came from APCAN, luckily nothing happed as the people in the complex were awake already and the guys just left. the next morning we pressed our panic buttons again and they suddenly showed up. when we asked them to investigate the situation, we were promised a visit from the manager same day (23 Feb), up until today no manager has came to us. I then received a call from some technician lady booking a date to come check the electric fence (not sure what that has to do with the issue thou) date was set. we contacted our lovely sales person who made all these promises on how excellent the service is to please do a follow up with the investigate and feedback on why they came to check the electric fencing. after numerous messages to our awesome sales person no feedback still, infact no reply from him even. but we can clearly see his online and the messages was delivered. please can a senior person contact me so we can discuss cancelling this sad service and a refund as we have paid for the year already. (Allister ********** )