POOR CUSTOMER SERVICE - APCAN / NATIONAL

RUDE CONSULTANTS!!! I called the call centre today 4 May 2021 from ***and I'm not sure who I spoke to. The consultant said that she could not hear me and then said she can but my line is soft. She then said mmm I can't hear hear you, call back and then dropped the call.

I then called back using my cellphone *** and spoke to Candice and informed her that I need assistance with a debit order that you guys did not debit last month. She then asked which area I'm calling from and then asked me to hold. I waited patiently to get through to someone and then my call got dropped again.

I'm not sure what is wrong with your agents but I need to know why you guys did not debit my account last month. I don't want to sit with a situation where you double debit me this month.

Can someone please assist seeing that your agents are not in the mood for customers today.

Thank you.