National taking over APCAN - Terrible service

Apcan was recently taken over by National and the service is pathetic to say the least. I am based in Johannesburg but the call centre sits in Durban. I was charged double and promised reimbur*****t but nothing happened. For 3 days in a row I was on hold for 20- 30 minutes at a time. This new takeover is terrible. An emergency occurred in our street, many contacted National and none of the numbers worked when we finally got through no-one pitched. Terrible service by National. I can't even get hold of them to cancel my contract. I do not recommend.