Bad Service

I gave been a client with Apcan for many years now and their service is becoming pathetic. My alarm went off at 16h24 today and by 16h38 had received no call to find out if everything was in order. This is not the first time. Luckily I was at home. If we did have a burglary what would have been the result? Last week the alarm also went off and no call either. The week prior, alarm went off and I phoned to cancel. However 1 hour 10 minutes later the response guard arrived advising that I had called their control to cancel the call. SERVICE FOR PAYING CLIENTS. Apcan attends to messages from none clients on groups faster .