Bad service

My house was broken into but my alarm was not activated. They came in from the top and damaged my whole alarm system. Apcan did receive tamper alarms but ignored it, when I questioned them about it the response was “ it’s a low priority alarm and the system automatically ignores it”. It then took me about two weeks for them to come and fix the alarm. They said that it was the controllers negligence and that disciplinary actions will be taken and the controller will pay for the labor to fix the alarm, if it is standard procedure why disciplinary action? I paid the full amount just to get them to fix my alarm, to which the one panic is still not working after I reported it three times and can still not get them to credit at least the agreed labor cost. Tried to phone Dawie no answer, spoke to Chris ( he will follow up) but no joy. This is pathetic and they have a no care attitude towards the situation. While the alarm was not working I gave them a instruction to visit my house and place notes on my back door to make sure they check the whole area, the guard dit make the rounds but only to my gate to stick the note on the door. It is now more than a month and still no joy. Bad Bad Bad