Bad service

Guy by the name of Matinus came to connect the system and he claimed that I must change the system cause my old system is not working that was mid August the guy confirmed that the alarm is not working, it was working as a 'Panic Button' only. Mid September I called the office to get a technician to come and fix the problem, 2 guys came on the 2 of October. They changed the zones and they put the new door contacts on and the alarm was then working fine and the debit amount of R806.55 went through on the 1 October which was for a prorata amount of R110.00, admin fee of R285.00, licence fee prorata amount of R42.75 and Arm response amount of R239.40 why pay prorata and the full amount in one month if my system only became functional in the one month?<br> The 02 of November same amount of R806.55 was debited from my account and I got told that I have to pay for the service call for the guys who came to activate my alarm which is R399.00, door contacts R29.64, Arm response R239.40, and another debit went through on the 03 of November R171.00. I called the office several times and no one is willing to assist, when I spoke to Nilkkie on the 2015/11/20 she refused to help......