Apcan - Wolve in Sheep Skin - The ********* suppose to protect us.

In this day and age the security companies that are suppose to protect us from the ********* are the biggest *********....

I signed a month to month contract with Apcan in 2015 with a monthly cost of R320/month. Earlier this year I canceled my debit order for them to try and get a reaction from them as phoning their control room and following the voice prompts to speak to the relevant consultants handeling accounts was unfruitful. Needles to say if I made 15 - 20 attempts to get hold of them it is not even the correct amount of attempts. This every time with a call duration of +/- 2minutes or more (AT MY COST). I opted to rather cancel my service with them and sign up with a different service provider in July as I last received any correspondence ie: Statements/ Invoice or any other form of correspondence from them in February 2019. This is only one of the reasons we opted to out of the contract and another reason was the response time to our house when a alarm/panic was activated with the excuse that there is only one car servicing our area from Roodekrans/ Helderkruin/ Horison and Horison View. After the several attempts to reach them via telephone and cancel the contract with them I officially gave up.... Till today when I received a call from Saya Recoveries where Apcan has handed my account over to them for the collection of R1179.73????

How is this possible that the amount has escalated to R1179.73 Their contract clause 8 clearly stipulated "all services will summarily be suspended due to failure to effect payment" Which I did to get the required reaction from them. Now since the account has been handed over to Saya I have made 6 calls to Apcan to enquire regarding the issue yet to be contacted back again as in the past.

Apcan I am disgusted in how you treat your customers and then hide behind your contract.. As a matter of interest contact your previous sales agent Johan v Zyl and ask him how many clients you signed due to my referral. Not 1 or 2 but 17 clients over the period that I have been a client of yours. What did a get in return as a thank you? A black mark behind my name due to incompetence from your staff in accounting.

I agree, I have some fault on my side by not submitting a formal cancellation letter, but put the show on the other foot and see if you will also put the extra effort in to write a mail after receiving the short end of the stick continually.

Potential Apcan clients. Be aware, be very aware of what you sign when you sign with them. You pay for a service that you expect to receive but end up managing it yourself and the only time you will hear from them or the dogs @Saya is when it is debit date or radio license fee payments due or you stop their payments and get summonsed for a amount you never agreed upon. There are definitely better service providers out there than Apcan. Do not sign with them cause you feel obligated too or based on a good referral.