Apcan are arrogant and greedy and worst service ever

In December I stupidly changed my security company to Apcan. I told Donavan Naiker that I had a main house and cottage and they came whilst I was at work and installed thier receiver. On the 2nd of January when my old security company called to say they would like to come collect the 2 receivers I discovered Apcan had only connected half of my house!!!! I immediately messaged Donavan to inform him of this. Whilst we were on holiday our family experienced a horrible attack so we were all on nerves edge and wanted our alarm working 100%. Why would anyone only connect half a house in the first place!!! On the 4th of January we arrived home to discover nothing had been done to resolve this. I had to be asked to be added to thier emergency group on the 23rd of December and was only added on the 30th of December and after messages back and forth and still no results I took it to the emergency group and explained about our experience in December and thus were desperate to get the alarm connected properly so we could feel somewhat safe. Apcan were only interested in paperwork and insisted I would need to pay a second subscription before anything could be done. I was also removed from the group by Donavan for 'inciting fellow members' and Johan did not seem interested in helping either. I then contacted my old alarm company who immediately sent out a technician and replaced my receiver and had me reconnected immediately saying we could sort out the paperwork etc afterwards. The end of February I was contacted by the Apcan call centre to say they have been receiving no signals from my alarm. Over a month after thier receiver was removed do they then discover my alarm is not connected!? I instructed Donavan to cancel the contract on the 4th already and to date am still being debited by Apcan every single month! So far to a total of R1245.75!!! I would appreciate it if you could refund my money as you are the absolute worst most arrogant bunch of people I have ever come across who are only concerned about money and appearance instead of the welfare and state of your customers!! The replies I received from both Donavan and Johan were shocking to say the least. Very arrogant and blaming the situation on me instead of trying to sort it out and no totally ignore me and are still taking my money monthly!!!! Disgusting service from a non caring company and one of the biggest mistakes I have ever made was expecting them to actually help.