SHOCKING SERVICE & FEEDBACK

On Monday the 21ST November 2022, I tried to Phone Nadine Jenkins from the Lynnwood Branch who is my broker with no return call, too the point I sent a Whats app message informing her of my accident and related damage, I was asked to submit certain documentation and quotes which I did within a day. To date I have had no official call feedback except for all the follow up I have done and then never get an official answer, Nadine in a phone call even said I should contact a Christine Velthuysen, myself should I require further feedback. I get asked to submit quotes and then on the phone I am told that other quotes are been obtained which I don't' have a problem with but then don't tell me to get a quote, I have all the mails and Whats App messages to prove my complaint and in no uncertain terms the shocking service I have received from Nadine who is so disrespectful that the best I get is a returned Whats App never has she personally phoned me back, to the point the person that referred me even personally phoned Nadine as she was not answering my original call - (This can be confirmed with a Lionel Naude *** who is your client as well) I am shocked, I also asked Nadine what would have happened if my vehicle had been undrivable if this is the sort of service I was now receiving, to date no response, to my question. If Nadine mailing Christine Velthuysen for feedback only once I follow up is the extent of the service I get - then I am lost for words!