JS
Jurie S
1 reviews | Active since Apr 2020
09 Oct 2023, 11:25
APAC - Worst Service ever
Urgently needed doy bags - have purchased previously using my card to swipe - this time did an eft - they refused to give the product as they first wants funds to reflect, yet when i swipe my card it takes 2 to 3 days to reflect - atitude on atitude - will NEVER do business with them again
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Apac Enterprise Trading CC's replyOfficial
10 Oct 2023, 12:01 Hi Jurie, Thank you for bringing your concerns to our attention. We genuinely value your feedback and want to address your experience regarding our company policy and payment methods.
First and foremost, we apologize for any inconvenience you may have experienced. We understand that you urgently need stock on our Doy bags. Our policy requires payments to reflect before the stock can be released.
Our policy is designed to ensure the security and efficiency of transactions, as we need to be certain that funds are received before dispatching orders. Credit card payments are processed instantly, allowing for prompt stock release. However, EFT payments typically require additional verification time, which is why we adhere to this policy to maintain the integrity of our business operations. From years of experience and dealing with all walks of life, we decided to stick to this policy to ensure minimal losses.
We do offer the option to "Pay and clear" the payment for immediate reflection in our account. We confirmed that this option was offered to you, but you declined the offer and made a normal payment.
From our records, a refund of the amount you paid was requested and this will be processed and the refund done as soon as possible.
It is important for us that all customers are satisfied and we hope that we can get the opportunity to offer you our outstanding products and gain your trust again.
We appreciate your interest in APAC Enterprise, and we look forward to resolving this matter to your satisfaction.
First and foremost, we apologize for any inconvenience you may have experienced. We understand that you urgently need stock on our Doy bags. Our policy requires payments to reflect before the stock can be released.
Our policy is designed to ensure the security and efficiency of transactions, as we need to be certain that funds are received before dispatching orders. Credit card payments are processed instantly, allowing for prompt stock release. However, EFT payments typically require additional verification time, which is why we adhere to this policy to maintain the integrity of our business operations. From years of experience and dealing with all walks of life, we decided to stick to this policy to ensure minimal losses.
We do offer the option to "Pay and clear" the payment for immediate reflection in our account. We confirmed that this option was offered to you, but you declined the offer and made a normal payment.
From our records, a refund of the amount you paid was requested and this will be processed and the refund done as soon as possible.
It is important for us that all customers are satisfied and we hope that we can get the opportunity to offer you our outstanding products and gain your trust again.
We appreciate your interest in APAC Enterprise, and we look forward to resolving this matter to your satisfaction.
Apac Enterprise Trading CC's reply10 Oct 2023, 12:01
Official
Hi Jurie, Thank you for bringing your concerns to our attention. We genuinely value your feedback and want to address your experience regarding our company policy and payment methods.
First and foremost, we apologize for any inconvenience you may have experienced. We understand that you urgently need stock on our Doy bags. Our policy requires payments to reflect before the stock can be released.
Our policy is designed to ensure the security and efficiency of transactions, as we need to be certain that funds are received before dispatching orders. Credit card payments are processed instantly, allowing for prompt stock release. However, EFT payments typically require additional verification time, which is why we adhere to this policy to maintain the integrity of our business operations. From years of experience and dealing with all walks of life, we decided to stick to this policy to ensure minimal losses.
We do offer the option to "Pay and clear" the payment for immediate reflection in our account. We confirmed that this option was offered to you, but you declined the offer and made a normal payment.
From our records, a refund of the amount you paid was requested and this will be processed and the refund done as soon as possible.
It is important for us that all customers are satisfied and we hope that we can get the opportunity to offer you our outstanding products and gain your trust again.
We appreciate your interest in APAC Enterprise, and we look forward to resolving this matter to your satisfaction.
First and foremost, we apologize for any inconvenience you may have experienced. We understand that you urgently need stock on our Doy bags. Our policy requires payments to reflect before the stock can be released.
Our policy is designed to ensure the security and efficiency of transactions, as we need to be certain that funds are received before dispatching orders. Credit card payments are processed instantly, allowing for prompt stock release. However, EFT payments typically require additional verification time, which is why we adhere to this policy to maintain the integrity of our business operations. From years of experience and dealing with all walks of life, we decided to stick to this policy to ensure minimal losses.
We do offer the option to "Pay and clear" the payment for immediate reflection in our account. We confirmed that this option was offered to you, but you declined the offer and made a normal payment.
From our records, a refund of the amount you paid was requested and this will be processed and the refund done as soon as possible.
It is important for us that all customers are satisfied and we hope that we can get the opportunity to offer you our outstanding products and gain your trust again.
We appreciate your interest in APAC Enterprise, and we look forward to resolving this matter to your satisfaction.