Very Slow and Poor Service

I will like to express my disappointment, poor service and slow response I have received from AOS etfSA - Satrix call centre. <br> <br> On 06 January 2016 I made a request instruction for a switch from one portfolio to another. As per call centre Agent and my understanding the turnaround time is within 48 Hrs. As of today the switch is not reflecting in my statement.<br> <br> From the time I made the request to today the market has move significantly from where it was. I have lost money due to delays that I have no control of. The call centre and administration staff do not understand the urgent of my request. The process has been very slow, the service is very poor and I'm very disappointment.<br> <br> I will like to know what is the recourse. How can this be improved in future so I cannot lose money in the process. <br> <br> Responsible people I ****ked to are Mpho, Phindile and lately Lerato.