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NE
NH E

1 reviews | Active since Oct 2018

31 Oct 2018, 21:47

Quick to collect your money - slow to provide the service

We signed up for the "4 week in house dog training" with Lee Magill from AOK9 Global.

We experienced a lack of communication, unresponsiveness and empty promises from the beginning, which was terribly frustrating as a customer.

We decided to quit the training and were promised a refund for the remaining lessons. We were informed 2 weeks ago that our request is being "processed". Yet, no further communication or effort to refund us has been made.

What a disappointing experience with a company that claims so many promises regarding its commitment to the dog community.

Being responsive to customers by displaying a sense of urgency expresses real interest in them. I would hate for other customers to be treated the way we were.

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Replies (2)
NE
NH E's update06 Nov 2018, 06:11
Reviewer Update
The Director of AOK9 promised on the 1st of November to pay us the 2nd of November. When I inquired on the 5th of November about the refund that was promised, we were informed that it still had to be done. We are still waiting.
NE
NH E's update20 Nov 2018, 16:33
Reviewer Update
I'm happy to say that we were eventually paid on the 16th of November - although it was with effort, the matter is finally settled after almost 2 months. Going forward I would recommend other customers to go a safer "pay as you go" route with this company - keep serious track of communication and all promises that are made.