Shocking service

Shocking service! I honestly don't know how they stay in business? Maybe that it why they move their offices so often? They happily quoted and took full payment for a carpet. After 2 weeks and numerous calls they still couldn't give dates to install. Once asked about a refund they obliged but without communication decided to remove R900 from a R8900 invoice. They called it a handling fee even though no goods were received. Don't use them, no business ethics.