Nedbank online - Airtime

Hi There!<br> <br> How would Nedbank have its customer's account debited for airtime purchase without minding to know whether the airtime is successfully delivered to the customer?<br> <br> My wife had an emergency last Tuesday and needed to make some important phone calls. I logged into my Nedbank online banking and recharged her account with R200. After 20 minutes nothing was received despite my account being debited.<br> <br> I immediately called MTN to enquire about the delay and been told that I was not the only customer calling to claim about airtime service with Nedbank and they advised me to contacted Nedbank directly. <br> <br> I managed to only call Nedbank this morning and spoke to an agent who asked me for my profile number, Full Name, ID Number and Work number although I insisted that it's a personal account.<br> <br> He said that the work number was wrong and could not assist me and has for this reason suggested to ask me to just visit the branch. He refused to transfer me to his superior despite I insisted.<br> <br> Would you invest your time and money to go and claim R200 from a bank, when what you needed is airtime? <br> They can keep it, I'm out!