Worst customer service service we have ever experienced!!

We have been waiting since 14 March 2025 for a final settlement letter from ARA / Absa Bank regarding the agreed settlement of credit card debt amounting to R 51,736,96 paid on the above mentioned date. This is totally unacceptable, various phone calls were made, emails send and even after discussions with the manager Chrystal the only thing we receive is empty promises. We app**** for finance for a vehicle and this could result in the application to be unsuccessful and further financial loss. If this issue is not resolved by tomorrow we will make use of all available social media platforms to express our absolute disappointment and disgust in the lack of service delivery from this so called debt management company.