Unacceptable Client Services

I was handed over to ARA with my Finchoice account. I got a settlement amount in April 2026 and decided to take the opportunity and settle my account. I then had to accept it via a phone call and did a debicheck for the settlement amount which was R929.68 that was deducted on the 20th April 2026. This amount was only allocated to my account according to them by 28th April 2026. On 20th of May 2026, my account was again debited with the same amount. My payment was again only allocated on 28th May 2026, I was advised that they are busy processing my refund and they are unable to tell me what the turn around time will be for me to receive the refund. I urgently needed a paid up letter which I was provided with on the 12th June 2026. The letter stated that I paid up my account on the 28th May 2026 only, but I accepted the letter as I urgently needed the letter. I have since then contacted them via multiple emails and phone calls. All I get from them is that they will speak to their Team leader/manager and will get back to me. We are in July already, almost August and I still didn't get any communication from them with regards to this refund. I am so frustrated, and what irritates me the most is, whenever I speak to someone it's always the same story, with absolutely no feedback. I call them, they will look into it and get back to me and no one does. This is honestly disgusting.