Soud of the word "Attorneys" has been associated with professionalism and kindness towards individuals in crisis till I had to deal with Anthony, Richard's and Associates

Now we find each other on this platform and I really want to see if you are just going to ignore this one too.

1. I have an FNB account (credit Card) which has been on arrears for the past year or more due to unemployment and personal circumstances that hindered my ability to enter the job market for about 19 moths. 2. My account has been handed over to Anthony Richards & Associates and I have been receiving letters of Demand. It is stated In their letters is it stated that I can sent them a WhatsApp message to communicate with them ***. 3. Finally on the 20th months of unemployment I do secure employment and first thing was to send them a WhatsApp message to see what options I have to start repayments, never got a reply on the 1st and I sent a second one recently and again no reply. 4. Finally called their office. First thing was to find out if there is anything wrong with their WhatsApp, only to be told the only way to communicate with them is via email. Then when I questioned the lady about why would their letter state that I can contact them via WhatsApp, her tone changed and she started talking over me and when asked her to let me finish, hell broke lose as she became aggressive and rude, I asked if I can speak to a different person all I could hear was "hello you are now speaking to a different person" then I said sorry can't continue and ended the call. 5. I called FNB and I was advised to call them again and ask to speak to the manager. I called, the same lady again, she told me the manager is not available, I then left my number and asked her to ask the manager to call me. Day 3 today the manager hasn't called.

6. Sent an email to them about what I have experienced, and till today no response has been provided on that email. But guess what? I did receive 2 more letters of Demand (if not mistaken) from the same email address I sent my email to and tonight for the first time I got an SMS too asking me to call them to make payment arrangements or WHATS-APP them. I responded to one of the emails (second email now am sending about my experience) till now no response.

How on earth are you going to assist me in this situation am in if you behaving like this? The person I spoke to on the phone was so unprofessional and rude and I thought it could just be a matter of a rotten potato in a bag but now I am starting to worry about the entire bag (that is the firm itself).

I don't care what you think of people, particularly black individuals who are in the deep end of financial situation but I (we) still deserve to be treated with respect and our dignity left intact without being made to feel like a piece of ****.**