SETTLEMENT LETTER !!!!!!!

Worst delayed experience! After being harassed daily by this pathetic company to pay a overdue personal loan, I received a SMS with a settlement amount on a Wednesday which I then went to ABSA to make payment the Saturday. I've sent this company numerous emails , and called numerous times. Spoke to a supervisor Mrs Willemse after I spoke to a agent Tristan. Which was then promised to me they will call me back as they need to confirm with ABSA if they happy with the amount that I have paid. Which I agreed and understood. They didn't call me back as promised I phoned again and Tristan advised they waiting on feedback as they only can email and wait on a response. Days later I called again, wanted to speak to Tristan and then the supervisor took over the call AGAIN. She no ****en clue what is going on or have done anything in the last few days , she ****en clearly can't fill the position of what is mentioned over the phone to me because CLEARLY SHE IS NOT DOING HER JOB. Meaning they have not contacted ABSA in anyway and I will be taking this further and I will be going to the OMBUDSMAN. Completely disgusted by the service. I will be exposing this company all OVER SOCIAL MEDIA as well. Till now I am still waiting on my paid up letter. Clearly this people don't know what they are doing.