SETTLEMENT LETTER

I called the offices on Saturday requesting a statement and I was advised that the supervisor was not available but I will definitely receive the statement on Monday. I made the full payment without having received the statement, I was given the total amount needed over the phone on Saturday .and I was told that the settlement discount will fall away if the payment is not done on Monday ... I called the offices on the 19/11/2018 to see if I needed to email the POP but I was told there was no need to do that. I then asked for a settlement letter and was told I will only get the statement on Tuesday. I called again on the Tuesday and was told the money was not reflecting on the system. On Wednesday I called 5 times and each time I called I received a different story from the consultants including the supervisor Ms Abrahams. I was told I will have to wait 21 days until I received my settlement letter. The consultants are rude, not well informed and Abongiwe actually hung up on me. THE SUPERVISOR IS VERY RUDE!!!