Edgars Account Closure Issues

- 08/08/2014, received a final demand letter form Anthony, Richards & Associates, a legal department that was administering my unpaid Edgars account with a balance of R4,958.43<br> <br> - 29/08/2014, I received a text message from Anthony, Richards & Associates about a generous settlement offer.<br> <br> - I then called the number supp**** by Anthony, Richards & Associates: *** and found out that I could settle the balance with a 25% discount. Arrangements were made to pay in two instalments of R 1866,68 each.<br> <br> - First instalment paid: 31/08/2014 at Edgars EastGate 12:44:41<br> - Second instalment paid: 30/09/2014 at Edgars JHB City 17:25:14<br> - Anthony, Richards & Associates confirmed receipt of both payments and account closure telephonically.<br> <br> - 30/09/2014 to date, I have been calling Anthony, Richards & Associates on *** and asking for a confirmation letter to be emailed to me, stating that my account has been fully settled as per finalised payment arrangement. <br> <br> - 27/12/2015 Edgars customer service failed to assist me in this matter. Reference Number: ***/GO<br> <br> <br> I do not owe Edgars and would like my credit record to be cleared.