Don't expect any assistance

My TFG account is handed over. Yes it is in arrears and I am trying my utmost best to pay regularly. Here is my story: Payment arrangement was in place to pay R90 before 1 August I paid R250 on the 21st of July via the bash app. Apparently they could not pick it up. By the 30th of July I mailed a bank statement to Raeesa at the ARA group. Got a response on 2 Aug that a bank statement is not sufficient and they want a receipt. Also note that some of the ARA are calling me non stop about my account and are extremely rude (1st week of August). I took screenshots of my transaction history (clearly showing the date and amount paid) and mailed it once again to the above-mentioned. There was ongoing emails between myself and this company from 2 to 7 August. On the 13th of August I finally got proof of payment in ARA's preferred format (at an additional banking fee) and emailed it once Again to them. 2 business days passed, no feedback from them. Got a few calls from ARA employees asking me why the last payment received is in June! I mean ***? New TFG statement was sent to me today 15 August, my account balance in June was R2000 today it stands on R2243. I am being billed and harassed yet I Paid. This is unacceptable. I am not going to be held liable for collection fees, and my account was paid BEFORE the arranged date. It is also not my fault ARA doesn't respond to my emails nor rectify my account. They are quite quick to harass you, and be rude but they are not so quick to assist customers. Ek is moedeloos!