BUSBY ACCOUNT

I have an account with BUSBY which was handed over to ARA. I keep receiving endless smses and emails of how much I must pay regardless of the payments I make via EFT. I've called them countless times to request a settlement amount on my account only to find a bunch of useless staff who are all awaiting a "supervisor" to help me. Sent through proof of payment numerous times but they still have not put it into their system. I NEED A SETTLEMENT AMOUNT for crying out loud! How difficult can that be?!