ARA **********

I had an account handed over to ARA for collections by FNB Loans. An arrangement was made to pay it off, then later was offered a 20% discount which i settled on the 27th July. To my surprise a debit order went off on the 27th September for R500 which was the amount i was paying before settling the account. Reported the matter to ARA on numerous occassion and they mentioned it was escalated. To this date i am still waiting for my refund. Also reported the matter to the Bank(FNB) and was sent back to ARA. I have been saying i am going to escalate the matter to the OMBUDSMAN. To make the matters worse i was given a paid up letter by the FNB as ARA failed to get me the letter. Collections companies out there do not use ARA to handle your recoveries process, they are *********** and rip people off their hard earned money. I will be escalating this matter and i expect a response from ARA

Regards Excellent Jordan *** FNB Loan - ***