From TOPS to BOTTOM

Since my initial sign up with Answered Insights - I've had always had good and prompt payouts. But sometime during 2019 my points vanished. I've sent numerous emails and receive the same response every time:

"Thank you for your email. Apologies for the lack of communication and delay in response. We confirm receipt of your points balance query and cash out issues. We are experiencing a technical error with our panel profile page which currently reflects incorrect points balances for most panel members. Due to the massive email and Facebook queries received over the last 2 months, there is a backlog of panel member queries. Therefore the delay in response. We are in the process of resolving the technical issues but as you have gathered it is taking longer to resolve than expected. The positive is that we have a record of your points history and the number of surveys you have completed. Although your current points balance may reflect negative or 0, we are awaiting the backend mechanics to be restored before we restore the correct points balances.

We know that this is frustrating and concerning but we ask that you bear with us during this challenging time. You are welcome to call me to discuss further or to validate this email.-------Shaun Naidoo"

Received 20.01.2020

Its now almost 2 months since that last email and nothing has been resolved. Although I keep receiving invitations to complete a new survey, I have stopped doing so as this is a complete waste of time and energy, not to mention zero motivation