BAD CUSTOMER SERVICE

Firstly, I am an Annique consultant.

I have ordered and purchased goods online. Upon payment ALL the stock I ordered was available. However, when my order came it was short of a few items. After a lot of back and forward emails, I requested a refund for the undelivered goods, since I had to reimburse the client who ordered the goods from me. This was on the 4th of April 2019. I was then informed that their next payment date will only be on the 18th April 2019, which to me was unacceptable, but I had no other choice than to wait for the refund. I've emailed them on the 18/04/2019 requesting when the funds will be available in my account since there were a lot of public holidays in between. Up until now I have not received any feedback, nor are the funds available in my account.

The person that I have been dealing with is Cassandra Seaward.