Disgusting treatment

My family and I have been going to St Lucia for years ! We love the area and the people ! The accommodations we have stayed at has always been so friendly, inviting and awesome!

So it really hurts me that we had such a sad and shocking experience at Anna's BNB St Lucia!

Anna's BNB is a well-known BNB in St Lucia that has been running for years in the area by a lady and her son, Richard.

So I booked to stay at Anna's from the 27th April 2023 to 30th April we payed R10 200 for the stay . Breakfast was also supposed to be included . We were 5 adults in total and 1 baby

We arrived on the 27th of April in the afternoon, after a long day in the park. Upon arriving at the BNB , I met Richard's mother. Apparently Richard just managed bookings but his mom looked after the place .

When we arrived there was no water, so we could not shower . I had informed Richard and he got his mom to sort out the water for a brief period. Then the water finished again .The guest house was empty, there were no other visitors at the time. TV was not working , it was full if dust and ****aroaches.

That first evening of our stay ,our 14 month old starting experiencing a very high fever and was constantly crying and became very ill . We were up the whole night with our baby . When we had woken up in the morning, our baby was still in the same state and his symptoms of fever and illness worsened. I eventually made the decision to take take our baby to the hospital , because it was an emergency situation.

I immediately messaged Richard that evening and said we will have to cut our stay short and leave in the morning , because our baby is very ill and we will have to take him in to the hospital.

This was my message Hi Richard 🙏🏼 We have decided to leave in the morning

Our baby is actually quiet sick with a chest infection and we are abit worried, so we are gonna take him in

You don't have to refund us but maybe we can come and stay another time for two days when you are available and when you have a free space ? Let me know if that will work

My apologies, it just that we don't want to take a chance with our baby

His response Good morning Courtney.so sorry to hear your baby is unwell. We can make a plan for a future visit with us at Annas. Drive safely and i hope all goes well. You can leave the keys in the flower box next to the door once you have locked. Travel safe.

Long story short We left at 6 am that next morning. Took our baby to the hospital And thank the Lord that He was okay

I messaged Richard on the 7th of May, asking him if we can come and stay for the two days we paid for and that he owed us .... I did not get a response Followed up on the 12th of May And still no reply Sent him another message on th 21st of May And still no response

I messaged him again on the 26th of May And he responded and said

Good day Courtney, your booking is with management team. They are looking at Annas Policy for bookings. You will get feedback as soon as they have come to an answer. I do apologize for any inconvenience caused. Thank you.

So I responded to him and said that as per his previous message you said you will definitely make a plan for thr two days we paid for at Anna's BNB.

Richard then responded saying that he will try and make a plan but he can't promise anything .... and said that the establishment can't do anything if we wanted to leave our stay early

So I sent him a message back stating that , he has to give us some sort of direction. It's either he let's us stay the two days we paid for and he owes us or refund us. I also said we never wanted to leave , our baby was extremely ill and it was an emergency situation, we had to leave

After this message to Richard He then comes back with a response of

You will not be given a refund. You left and there for you foerfit your booking. I have tried to help but cannot give you the terms you are wanting. So unfortunately you have lost out on this booking. You didn't stay the full nights because of your situation not mine. So unfortunately this is not my problem.

After this response, Richard goes from trying to "make a plan" his words to we forfeited our booking . He then goes on to say it's according to his policies and procedures that they can't assist us.

We then proceeded to ask Richard to send us his policies and procedures that he stands by , he still haven't received them.

Anna's BNB have literally taken R10 200 of our money and not provided any service . It's absolutely shocking and disgusting that you can be treated in this manner , with no respect and regard.

So I want families and friends and everyone to know about how this BNB run their establishment.

If you are in an emergency situatiokn , this is how Annas BNB St Lucia will handle it. They don't care . But they can easily take R10200 of your money and do nothing and be happy to do so

Highy disappointed with how we were treated by Richard and I will never recommend you going to Anna's BNB St Lucia