Positive Resolution of Service Issue

After not having recieved the service that I was initially promised, ANM offered to repay in full the R3900 of the transaction, after a discussion I only requested that they refund the difference of R 2400 as I had received the service and my VAT Registration. Raeesah the contact person was very courteous and assisted to resolve the issue, I was refunded and was happy that the situation could be resolved. All companies and people make mistakes, but it is how we deal with those and how we respond to them, thank you for the resolution ANM.