DG
Deer G

1 reviews | Active since Jun 2017

29 Aug 2018, 08:07

Worst Service EVER!! DO NOT ORDER FROM THEM!!

Terrible service -the worst ever. DO NOT ORDER from them!! Promises of 5 - 10 working days, NO customer service, "we will call you back" never once happened..... still waiting for my product - paid for, never received....

0
Replies (4)
Animal Gear
Animal Gear's reply29 Aug 2018, 08:14
Official

Thank you for your feedback and apologies for the delay. Please can you let us have your order number so that we can escalate and follow up for you.

Animal Gear
Animal Gear's reply29 Aug 2018, 10:12
Official

Thanks for that info. As discussed telephonically a short while ago, the sling you ordered was out of stock and our supplier will let us know as soon as it becomes available. This will hopefully be in the next day or two at which time we will dispatch immediately. Thank you for your understanding and patience. We will send tracking details as soon as it dispatches.

DG
Deer G's update24 Sept 2018, 08:35
Reviewer Update
Animal Gear's two day promise yet again turns into a month of silence - no feedback, no product delivered - shocking, easily the worst service I have ever experienced online. Would definitely urge potential customers to be wary of so called "positive reviews"
Animal Gear
Animal Gear's reply24 Sept 2018, 08:43
Official

We have made several attempts to call you and emailed you without reply.

Our last email asked for alternative contact details as we can't get hold of you.

Pls can you email us with your contact details so that we can discuss. We will then revert tomorrow first thing.