Worst online store and pathetic customer

The absolute worst online shop and customer service imaginable.

Before placing my order I phoned to make sure the items were in stock and available as I needed them delivered before a certain date. Garth Holmes confirmed that stock was available and guaranteed I would have my order in no time.

It has now been 3 weeks. Every day for the last week I have phoned, but NO ONE answers due to “high call volumes” and then the line goes dead.

When contacting them on Facebook there is an automated response saying you should call or email support. Garth, after about 6 emails has defaulted to “I have checked with the warehouse, your order has been processed and I am waiting for stock to arrive at the store”.

Yesterday Garth said that considering the warehouse is in Somerswt West and I live in Cape Town, he will have the items delivered straight from there today, and yet nothing.

After following up with more mails, 8 none answered phone calls and another unanswered message on FB, I finally get a reply from Garth with the same default answer as above as though his promise from the day before never happened.

Interesting how you go from having items in stock, to having your order processed and promising delivery within a day to going back to waiting on stock.

So here I am, no delivery after 3 weeks of empty promises (if you are lucky to have a call answered or an email reply).

The irony of it all is the message on their phone line is “welcome to the best online store in South Africa”. A total joke, pathetic service and all lies. They have ****** my money and have no intention to fufill the order or promises they’ve made.

How do you sleep at night?