Worst online shop
WORST online shop ever. Battling for 3 weeks to get my order processed. No reaction to emails send. No outcome from telephonic promises. These people know nothing about customer service...there is NO SERVICE!
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Animal Gear's replyOfficial
13 Dec 2018, 15:49Hi Amanda, thank you for your feedback, good or negative it is helpful. Apologies for your poor experience. I am unable to determine exactly which order your post relates to. If it is still unresolved please email us at *** or reply with your order number so that we can resolve asap.
We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season.
We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season.
Animal Gear's reply13 Dec 2018, 15:49
Official
Hi Amanda, thank you for your feedback, good or negative it is helpful. Apologies for your poor experience. I am unable to determine exactly which order your post relates to. If it is still unresolved please email us at *** or reply with your order number so that we can resolve asap.
We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season.
We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season.