Worst customer service ever

I purchased goods in November 2018, order #10.........003. Eventually they contacted me after I had phoned numerous times to find out the status of my order and they said they did not have stock and didn't know when they would get, so I requested a refund. 6 months later after multiple phone calls and emails and still no goods or refund. I finally contacted credit card services and they suggested I contact the police and open a case of *****. Do not do business with this company.