LK
Lara K
1 reviews | Active since Nov 2018
27 Nov 2018, 16:38
Very poor ethics- no stock no refund after online order
Online order- paid online to be later told no stock - no paying back refund and refusing to respond to refund request
Refusing contact with me after paying online for more about R3300, after phoning shop and confirming that they will be able to supply stock in a few days.
Initially professionally handled, keeping me informed (after a few days when I was told telephinically there shouldn't be a problem- explaining urgency for my kids burthday) but it's more than a week awaiting cash refund or response from them.
Extremely ethically poor that I feel I need to post on hellopeter in hope to get a response.
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Animal Gear's replyOfficial
13 Dec 2018, 14:20Hi Lara, I am sorry to hear of your experience and thank you for your feedback. I have done a search on your name but can't pick up any details on a related order / refund. I trust you have since been refunded as we work on a refund turnaround of 24 - 48 hours for EFT. Reversals to credit card we process within 24 - 48 hours, however it does take the bank and PayU a bit longer to reverse the funds into your account which is typically done within 3 working days at best and 10 working days at worst, but typically between 3 - 5 working days. We unfortunately do not have control over this part of the process once we initiate the reversal.
Please email us at *** or reply to this post with your order number if you have not received your refund so that we can investigate.
Please email us at *** or reply to this post with your order number if you have not received your refund so that we can investigate.
Animal Gear's reply13 Dec 2018, 14:20
Official
Hi Lara, I am sorry to hear of your experience and thank you for your feedback. I have done a search on your name but can't pick up any details on a related order / refund. I trust you have since been refunded as we work on a refund turnaround of 24 - 48 hours for EFT. Reversals to credit card we process within 24 - 48 hours, however it does take the bank and PayU a bit longer to reverse the funds into your account which is typically done within 3 working days at best and 10 working days at worst, but typically between 3 - 5 working days. We unfortunately do not have control over this part of the process once we initiate the reversal.
Please email us at *** or reply to this post with your order number if you have not received your refund so that we can investigate.
Please email us at *** or reply to this post with your order number if you have not received your refund so that we can investigate.