Very disappointed

Item: Animal Gear
Rating: 1
Author: Christiaan N

I placed an order on May 11, 2018 and have not yet received any notification that the item has been or will be shipped. The contact person at Animal Gear continuously advises that they are in contact with the supplier and that they will sort out the issue. I have indicated that I need the item before Wednesday June 6 but this will clearly not happen. I am very disappointed in their service and would certainly not recommend them to anybody else. My order number is ********** 09.

Helpful (0)

Replies (2)

Christiaan N's updateReviewer Update

05 Jun 2018, 11:45

On June 5, 2018 the contact person at Animal Gear apologized for the inconvenience and assisted me with processing a refund. I appreciate this and will consider using them again in the future once the amount has been refunded.

Christiaan N's update05 Jun 2018, 11:45

Reviewer Update

Animal Gear's replyOfficial

13 Jun 2018, 15:23

Hi Tiaan,

Again apologies for the delay and thank you for your patience. We appreciate you getting back to us letting us know you will use us again in the future and look forward to you shopping with us again in the future.

Regards,

The Animal Gear Team

Animal Gear's reply13 Jun 2018, 15:23

Official

Hi Tiaan,

Regards,

The Animal Gear Team