1 reviews | Active since Aug 2009
Stuck in the 90s (animalgear.co.za/huntalot.com)
<p>This place reminds me of online shopping in the 90s:</p> <p>a) the site looks great (any site back then did)</p> <p>b) you have to confirm stock before you purchase </p> <p>c) credit card/snapscan payments take up to 5 days to clear</p> <p>d) refunds take up to 8 days to process according to policy (still waiting for mine 3 weeks later)</p> <p>Maybe I shop too much online and at places where the customer is served and not held hostage?</p>
Thank you for taking the time to provide us with your feedback. We value all feedback, good or bad as it shows us where to improve and where we are doing well.
We apologise for your experience not being world-class, as that is the bar we set for ourselves.
We are unfortunately unable to show current stock holding / status on a few of our lines. This is why we request customers to please confirm prior to purchase (as can be seen by the note alongside the "Add to Cart" button).
Being an online only business, we do not carry stock, we source directly from our suppliers and in some instances we are unable to view current stock on hand, hence the request to always check prior to purchase. We do however, have many lines which are current in terms of stock on hand, and in those instances the product is marked as out of stock. We are aiming to have all our products showing reliable stock on hand, however this will take some time, and we request our customers to please confirm stock prior to purchase. We realise this is a hassle factor and we apologise for the inconvenience, we are working on it!
As of mid May, we have moved over to a new credit card payment system which allows for immediate disbur*****t of funds, so we no longer have the delay as referred to.
With regards to refunds, we process Cash / EFT refunds within 24 hours from our accounts department receiving instruction and having confirmed customer funds as being in our account. Unfortunately credit card refunds do take a while longer. Even though we process them immediately from our side, our payment processing gateway service provider has a process they follow with the various banks which could take up to 7 working days before seeing the funds reflect back on your credit card. Should this not be the case, we kindly request contacting *** so that we can look into it as a matter of urgency. We are unable to confirm your details from your above post, else we would follow up pro-actively.
Thank you again for your feedback, we value your support.
The AnimalGear.co.za Team
Thank you for taking the time to provide us with your feedback. We value all feedback, good or bad as it shows us where to improve and where we are doing well.
We apologise for your experience not being world-class, as that is the bar we set for ourselves.
We are unfortunately unable to show current stock holding / status on a few of our lines. This is why we request customers to please confirm prior to purchase (as can be seen by the note alongside the "Add to Cart" button).
Being an online only business, we do not carry stock, we source directly from our suppliers and in some instances we are unable to view current stock on hand, hence the request to always check prior to purchase. We do however, have many lines which are current in terms of stock on hand, and in those instances the product is marked as out of stock. We are aiming to have all our products showing reliable stock on hand, however this will take some time, and we request our customers to please confirm stock prior to purchase. We realise this is a hassle factor and we apologise for the inconvenience, we are working on it!
As of mid May, we have moved over to a new credit card payment system which allows for immediate disbur*****t of funds, so we no longer have the delay as referred to.
With regards to refunds, we process Cash / EFT refunds within 24 hours from our accounts department receiving instruction and having confirmed customer funds as being in our account. Unfortunately credit card refunds do take a while longer. Even though we process them immediately from our side, our payment processing gateway service provider has a process they follow with the various banks which could take up to 7 working days before seeing the funds reflect back on your credit card. Should this not be the case, we kindly request contacting *** so that we can look into it as a matter of urgency. We are unable to confirm your details from your above post, else we would follow up pro-actively.
Thank you again for your feedback, we value your support.
The AnimalGear.co.za Team
Appreciate your quick response. Now only to do the same when it comes to orders, stock or no stock.
Please check with Lenny.
His response on Fri, 12 May:
Your refund is still being processed by accounts. My apologies for the delay it can sometimes take up to 8 days to complete the process.
You will be notified as soon as the process is completed and an email with POP will be sent to you.
His response on Fri, 19 May:
I just followed up with accounts. It should get refunded by the end of today.
If not you have my word it will be done on Monday.
Appreciate your quick response. Now only to do the same when it comes to orders, stock or no stock.
Please check with Lenny.
His response on Fri, 12 May:
Your refund is still being processed by accounts. My apologies for the delay it can sometimes take up to 8 days to complete the process.
You will be notified as soon as the process is completed and an email with POP will be sent to you.
His response on Fri, 19 May:
I just followed up with accounts. It should get refunded by the end of today.
If not you have my word it will be done on Monday.
Thank you for the update. We will follow up immediately and revert.
Thank you for the update. We will follow up immediately and revert.
Thank you John for the phone call and the resolving the refund issue immediately. As discussed, I have no issue with your business sourcing from suppliers directly, but you lost me through lack of proactive communication from order to refund. I am changing my rating because of your response. Good luck.
Thank you John for the phone call and the resolving the refund issue immediately. As discussed, I have no issue with your business sourcing from suppliers directly, but you lost me through lack of proactive communication from order to refund. I am changing my rating because of your response. Good luck.