"South Africa's favourite online shop" I think not

My experience with Animal Gear was disappointing to say the least. I placed an order in mid November. After 2 weeks of no communication from their side I got worried and tried to make contact. After trying to get in touch with them for over a week I was finally able to reach them over Facebook messenger. At this point only was I informed that they did not have stock and that they have made no efforts to obtain stock. I asked them to make a plan and get my item. Garth assured me I would have it by the 19th of december. He then informed me that they do not sell the item I ordered from their website and that he would send me alternative items to choose from. After 2 days the alternative options had still not arrived so I phoned again. After 15 call that all cut off I was finally able to get in touch with Garth. He said he would send the alternatives in 5 minutes. Half an hour later they arrived. I chose an alternative which he assured me would be delivered by the 19th. The 19 came and I got an email that the order was now only received by the warehouse in Johannesburg. He sent it with economy meaning the item would only arrive in Cape Town by the 24th. Hearing this I decided to cancel my order. I am still awaiting my refund and honestly just shocked by the lack of professionalism and respect with which customers are treated by the staff. The phone line greeting naming you South Africa's favourite online shop is an obvious misrepresentation.