JC
Janie C

1 reviews | Active since Jan 2019

07 Jan 2019, 15:45

POOR COMMUNICATION, SUDDENLY OUT OF STOCK, NO REFUND YET

Order ********** 42 was placed on 31 July after the confirmed that they had stock. It was a birthday present, needless to say I showed up at that birthday empty handed. I have send a lot of emails to follow up, eventually in October they called me and told me that they do not have stock and the supplier is waiting for leather from customs and they will get back to me in 4 weeks time. after 4 weeks when I tried to follow up, no response to any email and no answer if I call any of their numbers. It's been 5 months now. On 12 December 2018 I asked them to please refund me, and yes nothing as if yet. Today is 7 January 2019, still no answer if I call, I emailed to follow up the refund request not that I have much hope. Can't complain about the service because there is none!!

DON'T BUY FROM THEM, DON'T WAIST YOUR TIME AND MONEY ONS SUCH BAD SERVICE

0
Replies (2)
JC
Janie C's update10 Jan 2019, 14:29
Reviewer Update
10-01-2019 I finally received it
Animal Gear
Animal Gear's reply21 Jan 2019, 12:33
Official
Hi Janie, I am sorry to hear about the hold up of your order with Animal Gear. We should have kept you better informed once we learned of our supplier experiencing a shortage of leather and the resultant delay. Please accept our apologies.

We are pleased to hear you have since received it and trust all is in order.