Pathetic!! Stay far far away!!

This is the most pathetic online company I have ever dealt with. And the worst part is that they are so unresponsive that you cant even complain about it!!

Ordered Christmas gifts well in advance. 8 Days after ordering (and 7 days to go until Christmas) I grow a bit worried as I have not received any tracking number. I tried calling, emailing, even getting hold of them on Facebook messenger. When I eventually get trough the agent informs me that they are in fact out of stock and that they were out of stock on the day I ordered and paid. I was informed that a refund will take 5 working days. Here I am, 21 days after receiving a credit note - no contact, no refund and no apology. This seems like **************** how can you accept money for a product you do not even have in stock? If they do this to 10 000 clients imagine the interest they will earn on they money they keep for more that a month? Sickening.